Frequently Asked Questions (FAQs)
What does the subscription include?
Our monthly packages are tailored to meet your needs. Each package includes routine inspections, monthly maintenance, and essential services for your home’s systems and appliances. The Basic package covers standard maintenance, while the Premium package includes priority service, extensive seasonal care, and 24/7 emergency support. For a detailed breakdown, visit our Services page.
How often will maintenance be performed?
Maintenance is performed monthly or as needed, depending on your monthly level. We schedule seasonal visits to ensure your home’s systems are ready for the changing weather.
What happens if I have an emergency?
Our Premium plan includes 24/7 emergency support. If an urgent issue arises, you can contact us anytime, and our team will respond promptly to resolve the problem. Emergency services for the basic plan can also be provided at a discounted rate.
Are there any upfront fees or contracts?
There are no hidden upfront fees. Our plans are flexible, and while we recommend an annual commitment for consistent care, you can cancel or adjust your plan at any time with no penalties.
Do you cover all home systems and appliances?
We cover a wide range of home systems, including HVAC, plumbing, electrical, and roofing. Specific appliances can also be included depending on your package. If you need specialized services, we’re happy to discuss custom options.
How do I schedule a service or report an issue?
Scheduling is easy! You can use our online portal, call our dedicated customer service line, or email us directly to book a service or report an issue. We’ll handle the rest.
What makes UHM different from other home maintenance services?
We take a proactive approach to home care, offering comprehensive monthly plans that save you time, money, and stress. With licensed technicians, 24/7 support, and a proven track record, we’re committed to providing the highest level of service.
Is the service transferable if I move?
Yes! If you sell your home, the monthly can be transferred to the new owner or applied to your new property. Just let us know, and we’ll handle the transition.
Are the technicians licensed and insured?
Absolutely. All of our technicians are fully licensed, insured, and highly trained to ensure the safety and quality of their work in your home.
What if I need a service that isn’t included in my package?
If you require additional services not covered in your plan, we offer à la carte options at competitive rates. You can also upgrade your monthly at any time to include more comprehensive coverage.